Shipping policy

Shipping Policy - Lumeorea
At Lumeorea (operated by LINK BRIDGE COMMERCE & TRADING LIMITED), we are committed to providing fast, reliable, and transparent shipping services for all customers in Europe and America who purchase our women’s casual clothing from www.lumeorea.com. This Shipping Policy outlines our shipping terms, including delivery ranges, processing times, shipping costs, and related guidelines to ensure you have a clear understanding of your order’s delivery process.
By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy. Please read these details carefully before placing your order.

1. Shipping Coverage

We currently offer shipping services to all countries and regions inEurope and America. Please note that we are unable to ship to PO boxes, military post offices, or fleet post offices. If your shipping address falls into one of these categories, please provide an alternative valid address to ensure successful delivery.

2. Order Processing Time

Order processing time is separate from shipping time and refers to the period required to prepare and pack your order before it is handed over to our cooperating carriers. Our standard processing time is 1-3 business days (excluding weekends and public holidays). During peak seasons (e.g., holidays, sales events), processing time may be extended to 3-5 business days, and we will notify you in advance if there is any delay.

3. Shipping Methods & Delivery Time

We cooperate with reputable international carriers (including DHL, UPS, and DPD) to ensure your orders are delivered safely and on time. The available shipping methods and estimated delivery times for Europe and America are as follows:
  • Standard Shipping: Estimated delivery time is 3-7 business days for most European and American regions. This method is cost-effective and suitable for customers who do not require urgent delivery.
  • Expedited Shipping: Estimated delivery time is 2-4 business days for most European and American regions. This method is recommended for customers who need their orders quickly, with faster delivery and priority handling.
Note: Delivery times are estimates only and may be affected by customs clearance delays, weather conditions, or other unforeseen circumstances. We will do our best to minimize any delays and keep you updated on your order status.

4. Shipping Costs

Shipping costs are calculated based on your shipping address, order weight, and selected shipping method. The specific shipping cost will be displayed clearly at the checkout page before you complete your payment. We also offer free standard shipping for orders that meet a certain order value:
  • Europe: Free standard shipping for orders over €300 (applicable to both full-price and discounted products).
  • America: Free standard shipping for orders over $400 (applicable to both full-price and discounted products).
Shipping costs are non-refundable, even if the order is canceled or returned (except in cases where the delay or delivery failure is caused by our fault).

5. Customs & Duties

As an international online store, your order may be subject to customs duties, taxes, or other fees imposed by the destination country/region. These fees are not included in the product price or shipping cost and are the sole responsibility of the customer. We comply with all relevant customs regulations (including EU e-commerce regulations and cross-border trade policies) and will provide all necessary documents to facilitate customs clearance. For more information on customs fees, please contact your local customs office.

6. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a unique tracking number and a link to track your order status in real time. You can also check the order tracking information by logging into your account on our website. If you do not receive the tracking information within 1 business day after the processing time, please contact our customer service for assistance.

7. Delivery Issues

  • Failed Delivery: If the carrier is unable to deliver your order due to an incorrect address, no one being available to sign for it, or other reasons, the carrier will attempt delivery again or leave a notice for you to pick up the package at a designated location. If the package is not claimed within the carrier’s specified time limit, it will be returned to us, and you may be responsible for the return shipping cost and a restocking fee if you request a reshipment.
  • Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us within 7 business days of the estimated delivery date. Provide your order number, tracking number, and photos/videos of the damage (if applicable), and our team will investigate with the carrier and arrange a refund or reshipment for you, free of charge.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to adapt to changes in carrier services, customs regulations, or business needs. The updated policy will be posted on our website, and the effective date will be indicated at the end. Your continued use of our services after the update constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or need assistance with your order’s shipping status, please contact us:
Company Name: LINK BRIDGE COMMERCE & TRADING LIMITED
Email: wayne@hashlog.ai
Website: www.lumeorea.com
Effective Date: April 23, 2026