Shipping Policy

Thank you for shopping at Lumeorea by Horizonlink Traders Inc.
This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

  • Order processing time: usually 1–3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During peak seasons, sales, or special events, processing may take slightly longer.

Processing time does not include shipping/transit time.

2. Shipping Methods & Delivery Time

We work with reliable carriers (such as USPS, UPS, DHL, or local partners) to deliver your order safely.

Typical estimated delivery times (after your order has been processed):

  • Standard Shipping (USA):
    Approximately 5–10 business days
  • Expedited Shipping (USA) (if available at checkout):
    Approximately 2–5 business days
  • International Shipping:
    Approximately 7–20 business days, depending on destination and local customs.

These are estimates only and may vary based on:

  • Destination country/region
  • Customs processing
  • Local postal service efficiency
  • Unexpected delays (weather, holidays, strikes, etc.)

3. Shipping Costs

  • Shipping fees are calculated at checkout based on:
    • Destination address
    • Shipping method selected
    • Order weight/size (where applicable)
  • From time to time, we may offer free shipping promotions. Terms and minimum order amounts will be shown on our website.

Any applicable shipping cost will be shown clearly before you confirm payment.

4. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with:
    • Tracking number (if available)
    • A link or instructions to track your package
  • Tracking may take 24–72 hours to update after dispatch.

If you do not receive tracking information within a reasonable time, please contact us with your order number.

5. Shipping Areas

We primarily ship to:

  • United States
  • Selected international destinations (availability may vary)

If your country/region is not available at checkout, we may not currently ship there. You can contact us to confirm future availability.

6. Customs, Duties & Taxes (International Orders)

For orders shipped outside the USA:

  • Your order may be subject to import duties, VAT, taxes, and customs fees charged by your local authorities.
  • These charges are not included in our product prices or shipping fees and are generally not refundable by Horizonlink Traders Inc, even if the order is returned.
  • You are responsible for any such charges according to your country’s regulations.

Please check your local customs policies before placing an order.

7. Incorrect Address & Undeliverable Packages

Please make sure your shipping address, name, and contact details are correct at checkout.

  • If a package cannot be delivered due to an incorrect or incomplete address, refusal, or failure to collect, it may be:
    • Returned to us by the carrier, or
    • Disposed of by the carrier (depending on local regulations)

If the package is returned to us:

  • We can reship it to the correct address (additional shipping cost may apply), or
  • Process a refund minus shipping and handling costs, where allowed by law.

If a parcel is lost or destroyed due to an incorrect address provided by the customer, we may not be able to refund or replace it. Please contact us to discuss your specific case.

8. Delays & Force Majeure

We do our best to ensure timely delivery; however, we are not responsible for delays caused by:

  • Customs inspections
  • Weather conditions
  • Local postal issues
  • Strikes, wars, pandemics, natural disasters, or other events beyond our control

If your package is significantly delayed, contact us and we will help liaise with the carrier where possible.

9. Lost or Damaged Packages

If your package is:

9.1 Marked as Delivered but Not Received

  1. Check with family members, neighbors, building management, or front desk.
  2. Verify the address and look for any delivery notice.
  3. Contact your local carrier office with your tracking number.

If you still cannot locate the package, contact us so we can assist you in investigating with the carrier. Final resolution may depend on the carrier’s investigation result.

9.2 Arrives Damaged

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the outer packaging, shipping label, and damaged item

We will review your case and offer a solution according to our Return & Refund Policy.

10. Order Changes & Cancellations

  • Before shipment:
    If you need to change the shipping address or cancel your order, contact us as soon as possible. If the order has not been processed/shipped, we will try to accommodate your request.

  • After shipment:
    Once the order has been shipped, we cannot change the address or cancel it. You may follow our Return & Refund Policy after receiving the package, where applicable.

11. Contact Information

If you have any questions about shipping, delivery, or your specific order, please contact:

Company: Horizonlink Traders Inc
Address: 5000 Thayer Center, Suite C, Oakland, MD 21550, USA
Website: https://www.lumeorea.com/
Email: isoufaria@gmail.com
Phone (USA): +1 213‑691‑7235

Horizonlink Traders Inc reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page and will apply to orders placed after the updated date.